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Safety Tips

  • Sign on the card immediately on receipt.

  • Always sign the card with a ballpoint.

  • For security reasons, we advise you to keep a photocopy of the
    front and back side of the Prepaid Card with you.

  • Report lost or stolen cards immediately.

  • Try and memorize the PIN instead of noting it down somewhere.

  • Don't lend your card to anyone. Be well aware of who has access
    to your cards. If your Travel card is borrowed by a family member
    (spouse,child,parent),with or without your knowledge,
    you are responsible for their purchase/cash withdrawal.

  • Never leave your card unattended at a shop or restaurant.

  • If returning or handing over the card to the bank, make sure
    you give it to a bank official and cut it before doing so. That ensures
    the card can never be used again.

  • Incase you experience any difficulties in using the
    web services, please call our Call Center : +254 20 3221000
    or +254 20 3221111 or email : callcentre@imbank.co.ke